Orders are typically delivered within 2–7 business days, depending on your location.

All orders are processed the same day and dispatched from our warehouses within 1–2 business days. You'll receive a tracking number once your order is on its way. Please refer to our Shipping Policy for further information.

Our global network of warehouses lets us dispatch your order from the closest location, using trusted couriers to get it to you quickly and safely.

We accept returns for damaged and  defective items, as well as orders where the incorrect quantity/item was received.

Items must be returned in the condition they were received in, and most come complete with all/any accessories provided as well as the original packaging.

To initiate a return, please contact our support team.

Yes, all Ridgeback products are backed by a 12-month limited warranty against manufacturing defects.

If you experience any issues, reach out and we’ll help resolve it.

You can reach us anytime at contact@ridgebackco.com.au.

We aim to respond within 24 hours during business days.